Dear AT & T,
I want you to know that as soon as I can switch my service over to Verizon, I am taking my iPhone and I am breaking up with you.
I can’t take it anymore, AT & T. The final straw came last week, when I tried to call your customer service department three different times to complain about the fact that AT & T keeps dropping my calls, and during these calls, YOU DROPPED MY CALLS.
Here’s the thing— many of my peers feel the same way, and your customer service strategy of not admitting the larger issue and just promising to “investigate the problem with the individual tower in my area” is just not cutting it. You need to admit there is a problem. I have been your loyal customer for six years. I always pay on time, I try not to complain, and I turn the other cheek with the constant (and I do mean constant) dropped calls and poor reception. The dropped calls—they happen four or five times PER DAY, AT & T. This is abuse!
Enough is enough. Please do a better job, or you are going to lose me as well as thousands and thousands of my iPhone loving friends the moment we can go over to Verizon. I’m sorry, but you brought this on yourselves. I think I speak for millions of iPhone owners when I say: please fix the 3G network.
Thank you
Lori Culwell
P.S. If you’re reading this and you have similar issues, please sign below, Re-Tweet, share with friends, whatever you like. Eventually AT & T will have to listen!
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