Contact us by phone
Are you an Aetna member?
Use the Member Services phone number on your ID card. If you don’t have your ID card, log in to find your Member Services phone number.
Our automated voice system is open 24 hours a day, 7 days a week. It offers:
- Instant access – no busy signals or “on hold” music
- Personalized menu options specific to your plan and coverage
- The ability to request claims, eligibility and plan information
- The ability to perform common transactions
If you don’t have your ID card:
- Call 1-800-US-AETNA (7:00 AM – 7:00 PM EST) to speak with a customer service professional.
- Connecticut residents, call 860-273-0123
- After you give us your Aetna member ID number, you will be directed to a customer service professional specially trained to help with your question.
- Please note that the business hours for your specific Member Services toll free number may be different from this general toll free number.
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