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Aetna Customer Service

Contact us by phone

Are you an Aetna member?

Use the Member Services phone number on your ID card. If you don’t have your ID card, log in to find your Member Services phone number.

Our automated voice system is open 24 hours a day, 7 days a week. It offers:

  • Instant access – no busy signals or “on hold” music
  • Personalized menu options specific to your plan and coverage
  • The ability to request claims, eligibility and plan information
  • The ability to perform common transactions

If you don’t have your ID card:

  • Call 1-800-US-AETNA (7:00 AM – 7:00 PM EST) to speak with a customer service professional.
  • Connecticut residents, call 860-273-0123
  • After you give us your Aetna member ID number, you will be directed to a customer service professional specially trained to help with your question.
  • Please note that the business hours for your specific Member Services toll free number may be different from this general toll free number.

Want to discuss Aetna? Click here for our discussion forum!

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GoDaddy

I have actually found that GoDaddy has excellent customer service. They always go the extra mile to help you get things done!

 

Want to discuss GoDaddy? Click here for our discussion forum!

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AT & T

Worst service ever! The very moment I can transfer over to Verizon, I plan to do so. Terrible!

 

Want to discuss AT & T? Click here for our discussion forum!

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Ernst vs. Ace: Why Good Customer Service Wins Out in the End

On a Saturday a few years back, I was doing some home repairs and needed a specific type of bolt. I went to Ernst Hardware, a regional chain that had been in business in the Puget Sound area for more than 100 years.

The nearest store was conveniently located at a nearby mall and had a large selection of merchandise. When I went there they had a huge array of nuts and bolts so I needed a customer service person to help me find exactly the right one. That created a problem for me. I walked all the aisles looking for a customer service person and there were none. I walked to the front register area and the lone cashier told me he couldn’t leave the register and the only other customer service person who might be able to help me was in the rear loading area receiving an incoming shipment. (This in a big store with lots of other weekend do-it-yourselfers who, like me were cruising the aisles looking for help.)
I gave up in frustration and drove several miles to a neighborhood, much smaller Ace Hardware store. On entering, I was greeted by a squad of red-vested customer service people and asked what I needed. Even though I only needed a single bolt this time, I was personally escorted to the correct section and the customer service person picked out the item I needed. He asked me if there was anything else I needed and directed me to the weekly sale flyer. Being a homeowner, I spotted some other items I needed and purchased them also. All of these same items were more expensive at the Ace store but I was willing to pay more for good customer service.
A few years later, the Ernst Hardware chain closed its doors; citing competition from the big box hardware stores as the reason it was going out of business.

They didn’t go out of business because of competition from the big boys…they went out of business because when revenues fell; they cut back on customer service. If the Ernst executives had paid a visit to the same Ace store and had also experienced great customer service, maybe they’d still be in business today.

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An Open Letter to AT & T

Dear AT & T,

I want you to know that as soon as I can switch my service over to Verizon, I am taking my iPhone and I am breaking up with you.

I can’t take it anymore, AT & T.  The final straw came last week, when I tried to call your customer service department three different times to complain about the fact that AT & T keeps dropping my calls, and during these calls, YOU DROPPED MY CALLS.

Here’s the thing— many of my peers feel the same way, and your customer service strategy of not admitting the larger issue and just promising to “investigate the problem with the individual tower in my area” is just not cutting it.  You need to admit there is a problem.  I have been your loyal customer for six years.  I always pay on time, I try not to complain, and I turn the other cheek with the constant (and I do mean constant) dropped calls and poor reception.  The dropped calls—they happen four or five times PER DAY, AT & T.  This is abuse!

Enough is enough.  Please do a better job, or you are going to lose me as well as thousands and thousands of my iPhone loving friends the moment we can go over to Verizon.    I’m sorry, but you brought this on yourselves.   I think I speak for millions of iPhone owners when I say:  please fix the 3G network.

Thank you

Lori Culwell

P.S.   If you’re reading this and you have similar issues, please sign below, Re-Tweet, share with friends, whatever you like.   Eventually AT & T will have to listen!

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What’s Your Story?

Whether you had the greatest customer service experience of your life, or you need a place to vent the true absurdity that can be bad customer service, we want to hear about it!   Leave a comment below to contribute to the ongoing discussion of which companies are doing it right, which have room for improvement, and everything in between.

Oh, and if you’re looking for customer service information for a specific company, be sure to visit our ever-growing Directory section.

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