http://www.customerservice.com Everything Related to Customer Service Fri, 20 Apr 2012 12:43:19 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://www.customerservice.com/about/#comment-557 Ellen Goodwright Wed, 12 Jan 2011 12:31:47 +0000 http:/?page_id=2#comment-557 This is a great concept, somewhere for folks to tell others about their customer service experiences. Good or bad, customer service can make or break a company. Giving feedback when things go wrong, or indeed right, can help organizations improve their service delivery. Customer experience is the future and this website is a step in the right direction! This is a great concept, somewhere for folks to tell others about their customer service experiences. Good or bad, customer service can make or break a company. Giving feedback when things go wrong, or indeed right, can help organizations improve their service delivery. Customer experience is the future and this website is a step in the right direction!

]]> http://www.customerservice.com/about/#comment-477 customer service advocate Mon, 27 Dec 2010 21:27:33 +0000 http:/?page_id=2#comment-477 post your dissatisfaction at Twitter.com Refer to company as @VacationSavers post your dissatisfaction at Twitter.com Refer to company as @VacationSavers

]]> http://www.customerservice.com/about/#comment-208 Tom Sun, 14 Nov 2010 12:20:13 +0000 http:/?page_id=2#comment-208 Many customer service professionals have had this same experience. The bottom line is that most companies don't value customer service and so won't pay for it. These short-sighted companies look at customer service as a bothersome expense (even though it's the best and cheapest way to keep current customers and get new ones). That's why they either outsource customer service to foreign countries (where the pay rate is relatively good) or try to use automated systems. The companies that are smart enough to know that customer service is critical to their long-term success (read Zappos.com, Vanguard Funds, and Southwest Airlines) are only too happy that their competitors are so short-sighted. Many customer service professionals have had this same experience. The bottom line is that most companies don’t value customer service and so won’t pay for it. These short-sighted companies look at customer service as a bothersome expense (even though it’s the best and cheapest way to keep current customers and get new ones).
That’s why they either outsource customer service to foreign countries (where the pay rate is relatively good) or try to use automated systems.
The companies that are smart enough to know that customer service is critical to their long-term success (read Zappos.com, Vanguard Funds, and Southwest Airlines) are only too happy that their competitors are so short-sighted.

]]> http://www.customerservice.com/about/#comment-32 D. Candy Patterson Mon, 26 Jul 2010 16:32:51 +0000 http:/?page_id=2#comment-32 I have been dilligently seeking employment (in the customer service field) for nearly (2) years now. I previously worked for Western Union for approx. 27 years. I started out as a customer service representative (call center environment), Assumed other positions there: supervisor, trainer and eventually a management position (Quality Assurance) I simply CANNOT find---any company in the St. Louis, MO. area that will hire me--with ALL of my customer service experience--and pay me a respectful wage! I hear the SAME old story at every interview----they are paying minimum wages and receiving young applicants...who leave immediately after training. You companies are getting what you pay for---why not hire someone with experience--who will STAY with the company---and give them a decent and fair salary. Thank you. I have been dilligently seeking employment (in the customer service field) for nearly (2) years now. I previously worked for Western Union for approx. 27 years. I started out as a customer service representative (call center environment), Assumed other positions there: supervisor, trainer and eventually a management position (Quality Assurance)
I simply CANNOT find—any company in the St. Louis, MO. area that will hire me–with ALL of my customer service experience–and pay me a respectful wage!
I hear the SAME old story at every interview—-they are paying minimum wages and receiving young applicants…who leave immediately after training.
You companies are getting what you pay for—why not hire someone with experience–who will STAY with the company—and give them a decent and fair salary. Thank you.

]]> http://www.customerservice.com/about/#comment-31 Tom Sat, 24 Jul 2010 15:59:47 +0000 http:/?page_id=2#comment-31 Unfortunately, the customer service horror stories far outweigh the positive ones. Those companies that understand that great service is a critical investment in their long-term financial success (Zappos, Vanguard, Southwest Airlines, and others) are secretly overjoyed that their competitors look at customer service as a burden and unwanted expense and very reluctantly spend money on it. A good case in point is what Sprint did a few years back. Some obtuse executive there decided that those Sprint customers who (in Sprint's opinion) called their customer service lines too often were asked to cancel their Sprint account and go somewhere else. I guess they weren't aware of the tremendous ill will this would create in the public at large and in Sprint's current and potential customers. Maybe taking a longer view of your business rather than strategically bouncing off the walls based on last quarter's numbers would be a good plan? Unfortunately, the customer service horror stories far outweigh the positive ones. Those companies that understand that great service is a critical investment in their long-term financial success (Zappos, Vanguard, Southwest Airlines, and others) are secretly overjoyed that their competitors look at customer service as a burden and unwanted expense and very reluctantly spend money on it.
A good case in point is what Sprint did a few years back. Some obtuse executive there decided that those Sprint customers who (in Sprint’s opinion) called their customer service lines too often were asked to cancel their Sprint account and go somewhere else. I guess they weren’t aware of the tremendous ill will this would create in the public at large and in Sprint’s current and potential customers.
Maybe taking a longer view of your business rather than strategically bouncing off the walls based on last quarter’s numbers would be a good plan?

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