Whether you had the greatest customer service experience of your life, or you need a place to vent the true absurdity that can be bad customer service, we want to hear about it! Leave a comment below to contribute to the ongoing discussion of which companies are doing it right, which have room for improvement, and everything in between.
Ten Commandments of Good Customer Service
Great guide from About.com– if you own a business, you should take a look at this!
http://marketing.about.com/od/relationshipmarketing/a/crmtopten.htm
Report: Better Customer Service Will Increase Online Sales
Better customer service will increase online sales
A report out today from British organization YouGov says that if online retailed offered customer care and advice similar to the service offered in-store, they would attract far more customers. Read the report>>
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